Postal Letter

problem with fedex customer service department?

I shipped a machine controller via fedex. I valued the item at $5000 and in transit it was damaged. I filed a claim with fedex the following day. A month has passed, they sent out a "packaging engineer" to inspect and now they don't want to pay until I get the item repackaged and sent to Utah for another inspection (they want me to pay the freight for shipping). They are totally unresponsive. Any ideas?

Public Comments

1. Well, first off, let me say I hate Fed Ex. I'd say call the corporate headquarters speak to someone there. Explain the situation. If they still don't budge... Go ahead and ship it to them in Utah, however, send it via UPS. Place a letter in the box, let them know that you sent it to have it inspected, you sent it UPS, because you wanted to assure yourself, no further damage would take place. Also state, when they return it, please send if back VIA, UPS.
2. Have you spoken to your FedEx representative? They are trained in dealing with this kind of situation. They also have their own contacts within the company and may be able to speed up the process and come up with a solution to keep you, the customer, satisfied. Failing that, speak to a supervisor when you call and speak to someone. Explain the situation calmly, and as hard as it may seem, try not to get upset. They need to know the whole situation before they can begin to try and fix the problem for you.