Postal Letter

consumer advice needed please ?

I ordered and paid for a large kitchen appliance at the end of December from a well known retailer. I spoke with the sales person, who guaranteed that the item would be in their warehouse on the 9th jan and ready to collect from in store on the 14th. Double checked this with sales person as reminded him I would need to arrange transport etc. (Store is less than 5 minutes away from home so £50 delivery charge seemed a bit extortionate) I have arranged for transport and a few pairs of hands to help with the collection and phoned the store today to confirm that it will be ok to pick up on the 18th. I have been told that it won't actually be in store now until the 21st. My man with a van won't be available again for some time and i'm a bit stuck. Am I within my rights to complain to the store and request free delivery of the item? Do I stamp my feet until I get it? Or would it be a lost cause? Thanks in advance lol, Apologies. Should I 'insist' and not accept no as an answer. Believe me, I had no intention of standing in a public area crying and stamping my feet until I have my own way - I have a child who does that for me! :)

Public Comments

1. just ask for the store to arrange that for u and u can pay him that amount first ask for free delivery only
2. I would ask but stamping ones feet is the act of a child not an adult who is purchasing a refrig. But asking in a polite way is no harm and may get the delivery free or reduced. Within your rights? Would have to know every single word you and the employees and your paper work indicated before making that judgment.