Postal Letter

What does "Held at Customs" mean?

I live in the US and my family is sending me a package from Slovenia. They told me they sent me clothes and CDs for me and my cousin for Christmas. They gave me the tracking number and I tracked it using WorkTrace. It says that it got to the US on December 30th 2008. It says it was supposed to be delivered on Dec 31 2008, but now it's Jan 16th 2009, and I still haven't got it. The last activity is it's being held at customs in New York, and I live in Boston. Will I ever see this package? They sent it through the regular postal service in Slovenia. If I call customs can they help me? I have the flight number which it left on, the shipment number, the receptacle number, and the item number.

Public Comments

1. Call the post office
2. it means stopped at the border between the two countries
3. It means that Customs has held the package, opened it, and are determining: 1. Whether to send it to you as is 2. Charge you for something that is taxable (if it's new items, you are subject to paying tax on them) 3. Keep items that aren't allowed to be mailed. Call the USPS anyway to find out what the hold up is.
4. Contact WorkTrace and they should be able to give you a phone number to contact customs.