Postal Letter

what can I do to improve this resume?

I am having a hard time landing interviews, what can I do to improve name withheld address with held xxx@gmail.com Relevant Skills Typing 40 wpm, data entry at 7000 kph, knowledgeable in Microsoft Word, Excel, Power Point and Office Outlook. SAMII Financial and Human Resource applications, accounts payable experience. Operation of switchboard and front desk reception using multi-line phone system and other general office equipment. Customer Service experience. Work Experience Department of Social Services/ FSD 10/2008 - 4/30/09 St. Louis Missouri US Salary: $1832.00 USD Per Month Hours per week: 40 Office Support Assistant Main Duties are mail sorting and delivery to appropriate Case Workers , Supervisors, and Postal Mail. Medical Bill payment using SAM II financial program. Keeping track of EBT cards and pin numbers for those who receive them from our office as oppose to home delivery. Check Control including setting up of direct deposit for clients and employees, update telephone voice mail system and instructed new employees on how to use system, periodically updated Excel spreadsheets for employee contact and invoice payments, Back up Switchboard operator as well. (Contact Supervisor: Yes, Supervisor's Name: withheld Department of Social Services/ DYS 1/2008 - 10/2008 St Louis Missouri US Salary: $1779.00 USD Per Month Hours per week: 40 Office Support Assistant Duties include timekeeping for employees using SAM II application, maintaining budgets for client's educational and residential needs also using SAM II and Excel. Maintaining employee's personnel files as well as files/educational records for clients. Typing, using Microsoft Word, Excel, Power Point. Preparation of Minutes following staff meetings, Maintaining vehicle expense accounts and preparing Monthly Critical Incident Reports, Postal Mail delivery to Downtown office, prepared report cards for youth using Mobius and monthly updated of attendance and grades. ( Contact Supervisor: Yes, Supervisor’s Name: withheld Department of Corrections/P & P 2/2001-5/2007 Salary: $1744. USD Per Month Hours per week: 40 Office Support Assistant(keyboarding) Record and file management for clients within the criminal justice system. Mail distribution of court mail, inter-office as well as postal, typing case summary, violation and investigation reports as well as monthly expense reports for Probation & Parole Officers. Back up receptionist duties include answering and directing hundreds of calls daily. Greeting/assisting clients visitors. Also perform background record checks using REGIS court management and arrest systems. Perform data entry and typing using an AS400 system and personal computer utilizing Microsoft word, lotus, excel and operation of general office equipment regularly. (Contact Supervisor: Yes, Supervisor's Name: withheld Zip Mail Services Inc. 11/2000 - 2/2001 Salary: $7.00 USD Per Hour Hours per week: 48 Data Entry Clerk Responsibilities include quality control of postal mail by checking for bar code and address errors. Sorted mail by zip code and at times I would operate mail sorting machine when there was a shortage of staff. Daily data entry. (Contact Supervisor: Yes, Supervisor's Name: withheld Sunnen Corporation 3/2000 - 10/2000 Salary: 8.00 USD Per Hour Hours per week: 40 Housekeeping/custodial Cleaning of main area such as the restrooms, cafeteria, kitchen area, employee work areas and utilized the buffer as well as other cleaning utensils daily (Contact Supervisor: Yes, Supervisor's Name: Mr. with held Thumbs Up Telemarketing 1/1996 - 6/1998 Salary: 6.00 USD Per Hour Hours per week: 48 Telephone sales representative Daily telephone sales(hard calls and soft calls) for different companies such as Channel 9 fund raising, Barnes-Jewish Hospital fund raising, Bank of Milwaukee home loan processing and a variety of others. Light typing was required for this position. Was one of the top sellers in the company. Hourly wages plus commission (Contact Supervisor: Yes, Supervisor's Name:withheld Education St. Louis Community College at Forest Park St. Louis, Missouri US Some College Coursework Completed - 12/2006 36.000 Semester Hours Major: Micro-Computer Specialist GPA: 2.50 out of 4.000 St. Louis Community College at Forest Park St. Louis, Missouri US Some College Coursework Completed - 11/2000 30 Semester Hours Major: Applied Sciences GPA: 3.00 out of 4.00 References * withheld *withheld * withheld please do not advertise work at home opportunities as they will be deleted thank you Vicseo, I am sure you can see I was with the state government for 7+ years. You didnt read resume in full obviously

Public Comments

1. Format your resume a little better. Use bullets. Power words. Bold or italics. List your accomplishments and SHOW what you have done. Use headings etc...
2. Put a profile at top something like this. Profile Extensive experience in government office support coupled with computer experience and operation of multi-line telephone system with education. Desire a position that will utilizes technical skills while encouraging professional development I would probably down play the three employment histories at the bottom.You save space and keep brief not as important as the others. I might drop them, Think about it is necessary to get where a want to be. I do not want to go back working for 6, 8 and 7 dollars a hour do you?
3. Your resume did not look bad to me. You might consider making it easier to read by using bullet point, as some people skim them quickly and that can improve readability. Also, maybe more details under any sections you wish to emphasize?
4. Unfortunately, your work experience lists any number of short-term jobs ranging from 3 months to 9 months in duration which gives the appearance to a future employer that you are not a long-term employee. Can you explain in your resume why in those specific instances, were you discharged and for what reason? And if you were fired, what did you learn from that experience? Such a discussion would greatly enhance your chances of obtaining long-term employment. Good luck!
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