Postal Letter

I suspect that the USPS messed up my change-of-address request. How can I fix this error?

I recently changed my address, but I suspect that the postal service may have made a mistake. I submitted my change-of-address request two weeks ago, but I have not received any forwarded mail yet. When I moved, I had contacted my bank to update my old address to my new address, but today I received an email from my bank saying that they received notification from the postal service that I have moved from my new address to my old address, which is incorrect. I have already contacted the bank again to fix my address back to my new address. But the strangest detail is that the bank told me that it was the postal service that notified them that I have moved from my new address to my old address. I suspect that the postal service may have somehow messed up my change-of-address request so that they are now forwarding all of my mail back to my old address instead of to my new address. I called the post office associated with my old address, but they didn't seem to understand anything. They didn't seem to think that there was anything strange about the bank being notified by the post office that I had moved back to my old address. They thought that that was somehow part of the normal change-of-address process. I asked them if there was any way to check which address the post office considers to be my current address, but they said that they can't check that. I suggested that maybe I'll submit another change-of-address request, but they said I shouldn't do that, because if I did, it would be even longer before I receive any mail. They told me the change-of-address request is probably still being processed. They told me to just keep waiting. Again... if they are indeed correctly processing my change-of-address request that I submitted two weeks ago, then why did the postal service tell my bank that I moved from my new address to my old address? What can I do?

Public Comments

1. sounds like they got the old and new reversed. so submit another one, If they reversed em. You'd basically be submitting the same one again. But this time make sure they do it right. Your mail is probably waiting at your old address.
2. As someone formerly married to a USPS employee, they did mix up your forward request and the only way to get this corrected is to complete another one ASAP. You can do this online at https://moversguide.usps.com/icoa/icoa-main-flow.do?execution=e1s1 which should be faster than waiting for a paper form to be processed.
3. Go to the post office. Ask them what address they have on file for you. When they give you the wrong address tell them they got it mixed up and you are there to correct it. Problem solved. Some places of business request notification from the postal service of address changes.
4. You MUST have them cancel the first change of address before filling out another, or you will get stuck in a mail loop. I have a customer right now that I cannot reach with this problem. I am forwarding all her mail to her, and her new mail carrier is mailing it all back to me because he thinks she's at the old place. It's a mess. Cancel the first change (contact your OLD post office and have the carrier do this) so there is no way mail from your new house will be forwarded to your old house, because it will. Then fill a new change of address when this has been completed. In the meanwhile, have a hold placed on your mail at the old office so it doesn't get returned until you can get the new forward running.